Douglas Perenchio
About Douglas Perenchio
Douglas Perenchio serves as the Global Director of Customer Success at WorkForce Software, where he advocates for customer needs and fosters cross-functional collaboration. He has extensive experience in customer success and sales, having previously held various roles at Verizon Wireless and Art Van Furniture.
Current Role at WorkForce Software
Douglas Perenchio serves as the Global Director of Customer Success at WorkForce Software since 2022. In this role, he advocates for customer needs and provides strategic support to enhance the overall customer experience. He emphasizes cross-functional collaboration to build brand loyalty and improve customer satisfaction. Perenchio played a foundational role in establishing the Customer Success Team, focusing on effective strategies that align with customer expectations.
Previous Experience in Customer Success
Prior to his current position, Douglas Perenchio worked as a Customer Success Manager at WorkForce Software from 2021 to 2022. His responsibilities included managing customer relationships and ensuring that clients received optimal support. Before this role, he spent 12 years at Verizon Wireless in various positions, including Account Manager for the Indirect Sales Channel, where he developed skills in customer engagement and service management.
Background in Retail Management
Douglas Perenchio has extensive experience in retail management, having worked at Verizon Wireless as a Store Manager from 2007 to 2009 and as a Retail Sales Representative from 2006 to 2007. His roles involved overseeing store operations, managing sales teams, and enhancing customer service strategies. This background has contributed to his understanding of customer needs and effective service delivery.
Education and Expertise
Douglas Perenchio studied at Alpena Community College, where he earned an Associate's degree in Computer Science and Business from 2000 to 2002. This educational background provided him with foundational knowledge in technology and business principles, which he applies in his current role in customer success. His expertise includes customer relationship management and strategic planning.
Entrepreneurial Ventures
In addition to his corporate roles, Douglas Perenchio is the Business Owner of Soggy Dog Gear, a position he has held since 2015. This entrepreneurial venture reflects his commitment to customer service and product quality, further enhancing his experience in managing customer expectations and business operations.