Joan Waggoner
About Joan Waggoner
Joan Waggoner is a Learning Program Manager at WorkForce Software, specializing in educational program management and user adoption in the SaaS industry. She has extensive experience in various roles at companies such as Symphony Talent, Taleo, and Pharmavite, and holds an M.A. in Communications from California State University, Fullerton.
Current Role at WorkForce Software
Joan Waggoner serves as the Learning Program Manager at WorkForce Software, a position she has held since 2022. In this role, she focuses on developing and managing educational programs that align with the company's strategic objectives. Her expertise in program management allows her to effectively establish requirements and manage expectations for diverse audiences.
Previous Experience at Symphony Talent
Prior to her current role, Joan worked at Symphony Talent as a Senior Program Manager in Education Services from 2015 to 2020. She also held the position of Senior Account Executive at SmashFly Technologies within the same company from 2013 to 2015. Her tenure at Symphony Talent contributed to her extensive experience in educational program management.
Background in Education and Training
Joan has a solid background in education and training, having worked in various roles at Taleo from 2001 to 2012. Her positions included Senior Manager of Certification and Enablement, Training Manager, and Senior Training Consultant. These roles equipped her with the skills necessary for designing and managing user adoption education programs in the SaaS industry.
Educational Qualifications
Joan Waggoner earned her Master of Arts degree in Communications from California State University, Fullerton, where she studied from 1991 to 1994. She also holds a Bachelor of Arts degree in Business and Consumer Affairs from California State University, Long Beach. Her educational background supports her expertise in program management and communication.
Expertise in Program Management
Joan specializes in establishing requirements and managing expectations for educational programs aimed at diverse audiences. Her focus on aligning short-term deliverables with long-term strategic plans has been a key aspect of her career, particularly in her roles within the SaaS industry.