Kim Parks
About Kim Parks
Kim Parks is the Director of IT Service Management at WorkForce Software, where he has worked since 2021. He has extensive experience in IT operations and management, having held various leadership roles at Marriott Vacations Worldwide and Booz Allen Hamilton.
Current Role at WorkForce Software
Kim Parks serves as the Director of IT Service Management at WorkForce Software since 2021. In this role, she focuses on aligning IT department goals with the overall business strategy of the organization. Her responsibilities include ensuring the delivery of necessary capabilities for business success and managing IT service operations effectively.
Previous Experience at Marriott Vacations Worldwide
Kim Parks has extensive experience at Marriott Vacations Worldwide, where she held multiple positions over a span of 17 years. She worked as the Director of Operations Management from 2003 to 2010, followed by roles as Senior Director of IT Service Delivery from 2010 to 2018, and Assistant Vice President from 2013 to 2020. Her tenure at Marriott involved significant contributions to IT service delivery and operations management.
Education and Expertise
Kim Parks studied at Embry-Riddle Aeronautical University, where she earned a Bachelor of Science in Computer Science with Aviation Applications from 1983 to 1988. Her educational background provides a solid foundation for her technical expertise in IT infrastructure and project management.
Career Background at Booz Allen Hamilton
Before her extensive career at Marriott Vacations Worldwide, Kim Parks worked at Booz Allen Hamilton as the Manager of the System Administration Team from 1992 to 1998. This role contributed to her development in system administration and management, enhancing her skills in IT operations.
Skills and Contributions
Kim Parks demonstrates strong vendor management skills and a service-oriented approach to infrastructure operations. She possesses solid technical infrastructure experience and strong project management acumen. As a member of the IT senior leadership team, she contributed to the development and execution of enterprise-wide IT strategies.