Laura Cerveny
About Laura Cerveny
Laura Cerveny serves as the Global Retention Manager at WorkForce Software, where she focuses on enhancing customer retention strategies. She has extensive experience in customer support and relationship management, having held various roles within the company and previously at Accretive Health.
Current Role as Global Retention Manager
Laura Cerveny currently serves as the Global Retention Manager at WorkForce Software, a position she has held since 2023. In this role, she focuses on developing strategies to enhance customer retention and referenceability. Her expertise in customer-centric approaches aims to improve overall customer experience and satisfaction.
Previous Experience at WorkForce Software
Laura Cerveny has extensive experience at WorkForce Software, where she held multiple roles over several years. She worked as an Account Relationship Manager from 2019 to 2023, and prior to that, she served as a Customer Success Manager from 2016 to 2018. Additionally, she was the Operations Manager from 2018 to 2019 and the Customer Support Team Leader from 2014 to 2016. Her various roles contributed to her strong background in performance improvement and customer support operations.
Experience at Accretive Health
Before her tenure at WorkForce Software, Laura Cerveny worked at Accretive Health. She served as an Application Support Lead for seven months in 2013 and 2014, and as a Human Resources Lead from 2011 to 2014. Her roles at Accretive Health provided her with valuable experience in application support and human resources management.
Educational Background in Exercise Science
Laura Cerveny earned a Bachelor of Science degree in Exercise Science from the University of Toledo, where she studied from 2002 to 2006. This educational background laid the foundation for her analytical skills and understanding of performance improvement, which she has applied throughout her career.
Expertise in Customer-Centric Strategies
Laura Cerveny possesses expertise in creating customer-centric strategies that enhance customer experience and satisfaction. Her focus on developing internal processes at WorkForce Software has been instrumental in improving customer retention and referenceability, demonstrating her commitment to optimizing customer support operations.