Laura Colangelo
About Laura Colangelo
Laura Colangelo is a Customer Success Manager at WorkForce Software in Toronto, Ontario, with three years of experience in her current role. She has a diverse background in customer support and operations, having worked in various positions across multiple organizations since 2014.
Current Role at WorkForce Software
Laura Colangelo serves as a Customer Success Manager at WorkForce Software, a position she has held since 2021. Based in Toronto, Ontario, she has accumulated three years of experience in this role. Her responsibilities include ensuring customer satisfaction and facilitating effective communication between clients and the company.
Previous Experience
Before her current role, Laura worked at WorkForce Software as an Application Support Analyst for six months in 2021. She also held the position of Customer Support Representative at Foko Retail from 2020 to 2021. Additionally, she served as a Client Relations Specialist at Samfiru Tumarkin LLP from 2019 to 2020. Laura's early experience includes two summer positions at the City of Markham in 2017 and 2018, focusing on Parks and Operations.
Education and Qualifications
Laura Colangelo studied at Queen's University, where she earned a Bachelor of Arts Honours in Sociology from 2015 to 2019. She furthered her education by obtaining a Graduate Diploma in Business from the Smith School of Business at Queen's University in 2020. Additionally, she completed a Certificate in Law at Queen's University from 2017 to 2019.
Work History Overview
Laura's work history includes a variety of roles that have contributed to her expertise in customer service and support. She worked at The Village Grocer as Bakery Staff from 2014 to 2017, gaining early work experience. Her diverse roles have equipped her with skills in client relations, application support, and customer success.