Lynn Surmann
About Lynn Surmann
Lynn Surmann serves as the Queue Manager for Support Services at WorkForce Software, a position held since 2014. With prior experience in software development and quality assurance, Surmann has a background that includes roles at Compuware and WorkForce Software.
Current Role at WorkForce Software
Lynn Surmann has served as Queue Manager in Support Services at WorkForce Software since 2014. In this role, she oversees the management of support queues, ensuring efficient handling of customer inquiries and issues. Her tenure at WorkForce Software has spanned a decade, during which she has contributed to the development and optimization of support processes in Livonia, MI.
Previous Experience at Compuware
Prior to her current position, Lynn Surmann worked at Compuware in various capacities. She began as a Software Maintenance Developer from 1999 to 2001, where she focused on maintaining software solutions. Following this role, she served as a QA Software Products Release Coordinator from 2001 to 2008, managing the quality assurance processes for software releases. This cumulative experience at Compuware provided her with a solid foundation in software development and quality assurance.
Technical Support Role at WorkForce Software
Before becoming Queue Manager, Lynn Surmann worked as a Technical Support Engineer at WorkForce Software from 2012 to 2014. In this position, she provided technical assistance to customers, resolving issues related to software functionality and performance. Her experience in technical support contributed to her understanding of customer needs and the importance of effective communication in support services.
Educational Background
Lynn Surmann attended Oakland Community College, where she studied General Education from 1977 to 1978. Although she achieved some college credit, she did not complete a degree. This educational experience laid the groundwork for her subsequent career in technology and support services.