Mark Griffiths
About Mark Griffiths
Mark Griffiths serves as the Senior Vice President of Revenue Operations and Customer Retention at WorkForce Software, bringing extensive experience in operations and project management. He is recognized for his organized and resourceful approach, as well as his commitment to coaching and developing team members.
Current Role at WorkForce Software
Mark Griffiths serves as the Senior Vice President of Revenue Operations and Customer Retention at WorkForce Software, a position he has held since 2024. In this role, he focuses on enhancing revenue generation strategies and improving customer retention efforts. His leadership style emphasizes coaching and developing team members, aligning with the company's commitment to customer success.
Previous Experience in Revenue Operations
Prior to his current role, Mark Griffiths worked at WorkForce Software as the Senior Vice President of Customer Success in 2023. His responsibilities included overseeing customer satisfaction and ensuring the successful implementation of services. He also held the position of Senior Vice President of Account Relationship Management during 2023, where he managed key client relationships and drove operational improvements.
Career Background and Development
Mark Griffiths has a diverse career background, having worked in various roles across multiple organizations. He began his career at Punch Taverns as a Training & Development Advisor from 1995 to 2001. He then transitioned to Compass Group UK & Ireland as an Operations Manager for six months in 2001. His tenure at Hall & Woodhouse Ltd from 2002 to 2008 included roles as Project Manager, Area Manager, and Training Manager, contributing to his extensive experience in operations and project management.
Education and Specializations
Mark Griffiths studied at Aylesbury Grammar School and later attended the Open University, where he focused on subjects such as Physics, Chemistry, Project Management, and Mathematics. His educational background supports his specialization in Change Management and Relationship Management, areas in which he has developed significant expertise throughout his career.
Leadership Style and Skills
Mark Griffiths is recognized for his organized, efficient, and resourceful approach in professional settings. He possesses strong interpersonal skills that facilitate effective team collaboration. His servant leadership style is centered on coaching and developing team members, which fosters a supportive work environment and enhances overall team performance.