Mary Williams
About Mary Williams
Mary Williams serves as the Director of Continuous Services at Workforce Software, a position she has held since 2020. With a career at Workforce Software spanning over two decades, she has held various roles, including Director of Customer Success and Manager of the Center of Excellence.
Current Role at Workforce Software
Mary Williams serves as the Director of Continuous Services at Workforce Software, a position she has held since 2020. In this role, she is responsible for overseeing the continuous improvement of service delivery and ensuring customer satisfaction. Her leadership contributes to the operational efficiency of the organization, based in Livonia, Michigan.
Previous Positions at Workforce Software
Mary Williams has held multiple roles at Workforce Software, showcasing her extensive experience within the company. She served as Director of Customer Success from 2019 to 2020 and as Director of Partner Support from 2018 to 2019. Additionally, she was the Manager of the Center of Excellence from 2015 to 2017 and worked as an AC Practice Manager in 2014. Her career at Workforce Software began as a Configuration Specialist from 2001 to 2009.
Education and Expertise
Mary Williams studied at Oakland Community College, where she earned an Associate in Applied Science degree in Computer Information Systems from 1997 to 2001. This educational background provides her with a solid foundation in technology and information systems, which has been instrumental in her various roles at Workforce Software.
Career Progression at Workforce Software
Mary Williams has demonstrated a progressive career trajectory at Workforce Software, moving through various roles since she joined in 2001. She transitioned from a Configuration Specialist to an Implementation Consultant from 2010 to 2011, then to Solution Delivery Manager from 2011 to 2014. Her experience in different capacities has equipped her with a comprehensive understanding of the company's operations and customer needs.