Simon Denford
About Simon Denford
Simon Denford is a Service Desk Administrator II with extensive experience in IT support and system administration. He has a strong background in managing antivirus software, email security tools, and remote access technologies.
Current Role as Service Desk Administrator II
Simon Denford currently holds the position of Service Desk Administrator II, a role he has been in since 2020. In this capacity, he is responsible for providing technical support and managing service desk operations. His expertise in troubleshooting and resolving technical issues contributes to the efficiency of the service desk team.
Previous Experience in IT Support
Simon Denford has a substantial background in IT support, having worked in various roles over the years. He served as a Service Desk Technician at Kamanchi Ltd Nasstar plc from 2011 to 2017, where he provided overnight support. Prior to that, he worked as a 2nd Line Support Analyst at Computacenter Services from 2007 to 2011. His experience also includes a long tenure as a System Administrator and Technical Support professional from 1992 to 2007.
Expertise in Antivirus Software Management
Denford possesses extensive expertise in managing and troubleshooting antivirus software, including Sophos, Symantec, and F-Secure. His knowledge in this area enables him to effectively address security concerns and ensure the integrity of systems within the organizations he has worked for.
Skills in Email Security and Management Tools
Simon Denford has a strong background in email security and management tools. He is proficient in using platforms such as Mimecast, Mimesweeper, MailScanner, and Barracuda. His skills in these tools help in safeguarding email communications and managing potential threats.
Proficiency in Remote Access Technologies
Denford is skilled in managing and configuring remote access technologies, specifically Cisco Systems VPN and Citrix XenApp. His proficiency in these areas enhances secure remote access for users, ensuring that they can connect to necessary resources safely.