Bill Phillips
About Bill Phillips
Bill Phillips serves as the Vice President of Professional Services at WorkJam, a position he has held since 2022. With extensive experience in customer success and professional services, he has previously worked at Ceridian and Kronos, emphasizing customer satisfaction and collaboration in his leadership roles.
Work at WorkJam
Bill Phillips has served as the Vice President of Professional Services at WorkJam since 2022. In this role, he focuses on enhancing customer satisfaction and building high-performance teams. His leadership is characterized by strong collaboration with stakeholders, ensuring that professional services align with client needs and expectations.
Previous Experience at Ceridian
Prior to his current position, Bill Phillips worked at Ceridian for six years, from 2015 to 2021. He held the role of Vice President of Customer Success, where he was responsible for ensuring client satisfaction and success. Earlier at Ceridian, he served as Director of Implementation - Operations for one year in 2014, focusing on operational efficiencies and client onboarding.
Experience at Saiglobal
Bill Phillips worked at Saiglobal as Senior Director of Technical Services and Support from 2012 to 2014. In this position, he managed technical support operations and contributed to service delivery improvements. His role involved overseeing service teams and ensuring high levels of customer satisfaction.
Career at Kronos
Bill Phillips spent nine years at Kronos, from 2002 to 2011, as Director of Professional Services. His responsibilities included leading professional service teams and implementing solutions to meet client requirements. His experience at Kronos laid a strong foundation for his subsequent leadership roles in the industry.
Education and Expertise
Bill Phillips possesses a strong technical foundation that underpins his leadership capabilities. He emphasizes solution selling and cross-functional leadership, which are critical in his roles within professional services. His approach is centered on customer satisfaction, making it a key differentiator in his professional practice.