Kellie Wurtzman
About Kellie Wurtzman
Kellie Wurtzman is a Customer Success Manager at WorkJam, with a diverse background in retail management and operations. She has held various leadership roles at companies such as Victoria's Secret and Luxottica Retail North America, bringing expertise in labor management and operational efficiency.
Current Role at WorkJam
Kellie Wurtzman serves as a Customer Success Manager at WorkJam, a position she has held since 2022. Based in the Columbus, Ohio Metropolitan Area, she is responsible for ensuring customer satisfaction and success with the company's solutions. Her role involves leveraging her extensive experience in retail and operations to enhance the customer experience and drive engagement.
Previous Experience in Retail Management
Kellie Wurtzman has a significant background in retail management, having held various positions at Victoria's Secret, including Vice President of Store Operations and Director of Store Operations. Her tenure at Victoria's Secret spanned several years, where she developed expertise in labor management, workload planning, and operational efficiency. Additionally, she worked as Head of Stores at Green Growth Brands and as Store Manager at Crate and Barrel, further solidifying her leadership capabilities in the retail sector.
Educational Background
Kellie Wurtzman holds a Bachelor of Business Administration (BBA) with a focus on Marketing and Statistics from Ohio University, which she completed from 1988 to 1991. She furthered her education by obtaining a Master's degree in Business Administration from The Ohio State University - The Max M. Fisher College of Business, studying from 1994 to 1996. Her academic background provides a strong foundation for her expertise in retail operations and customer success.
Expertise in Operations and Management
Kellie Wurtzman possesses a unique blend of office, field, and analytical experience that enables her to solve complex issues and identify opportunities. She specializes in real estate and store opening planning and execution, as well as field communications. Her expertise in labor management and workload planning contributes to operational efficiency, making her a valuable asset in her current and previous roles.
Career Progression and Leadership Roles
Throughout her career, Kellie Wurtzman has progressed through various leadership roles across multiple organizations. She held positions such as Vice President of Operations at Virgin Entertainment Group and Senior Vice President of Stores and Operations at Luxottica Retail North America. Her diverse experience across different retail environments has equipped her with the skills necessary to lead teams and drive operational success.