Daphne Siu
About Daphne Siu
Daphne Siu is a Senior Support Representative with extensive experience in customer support roles across various companies, including Cisco Meraki and Fivestars. She holds a degree in Psychology from the University of California, Irvine.
Current Role at WorkRamp
Daphne Siu serves as a Senior Support Representative at WorkRamp, a position she has held since 2019. In this role, she is responsible for providing high-level support to clients and ensuring a smooth user experience. Her expertise in customer support contributes to the overall success of the organization.
Previous Experience at Cisco Meraki
Before her current role, Daphne worked at Cisco Meraki as a Support Operations Specialist. She joined the company in 2018 and has been with them for six years. Her responsibilities included managing support operations and assisting customers with technical inquiries, enhancing the support experience.
Experience at Fivestars
Daphne Siu has extensive experience at Fivestars, where she held multiple roles. She began as a Customer Support Hero from 2016 to 2017, followed by a position as a Senior Support Specialist from 2017 to 2018. Additionally, she briefly served as a Technical Support Hero in 2018. Her time at Fivestars provided her with a solid foundation in customer service and technical support.
Educational Background
Daphne studied Psychology at the University of California, Irvine. Her education has equipped her with insights into human behavior, which is beneficial in her roles in customer support and operations. This academic background supports her ability to understand and address customer needs effectively.
Early Career at Inszoom
Daphne began her career as a Product Support Specialist at Inszoom, where she worked for six months from 2015 to 2016. In this role, she focused on providing product-related support to users, which laid the groundwork for her future positions in customer support.