Mark C.
About Mark C.
Mark C. is a Senior Client Outcomes Manager with extensive experience in customer success and a strong background in collaboration across various teams. He holds a Bachelor of Arts in Organizational Communication and an MBA in Management & Finance from Rollins College.
Current Role at WorkRamp
Mark C. serves as a Senior Client Outcomes Manager at WorkRamp since 2022. In this role, he collaborates with various teams, including Sales, Product Management, and Learning Management, to ensure successful client outcomes. His responsibilities involve strategic planning and execution to enhance customer satisfaction and drive business success.
Previous Experience in Customer Success
Prior to his current position, Mark C. worked as an Enterprise Customer Success Manager at Planview, Inc. from 2017 to 2020. He also held the role of Strategic Customer Success Manager at ClickUp from 2020 to 2022. His experience spans multiple organizations, where he developed expertise in managing customer relationships and improving client engagement.
Educational Background
Mark C. holds a Bachelor of Arts in Organizational Communication from Rollins College. He furthered his education at the Crummer Graduate School of Business at Rollins College, where he earned a Master of Business Administration with a focus on Management and Finance. This educational foundation supports his strategic approach to client management.
Certifications and Skills
Mark C. has obtained several professional certifications, including Scrum Master, Project Management, Miller Heiman Sales, and OKRs. He possesses skills in data analysis, business intelligence, and business process improvement. His strengths include creative problem-solving, adaptability, and resilience, which contribute to his effectiveness in client outcomes.
Professional Journey and Achievements
Mark C. began his career as a Sales Manager at AT&T, where he worked for six years. He then transitioned to ADP as an Enterprise Customer Success Manager and Team Lead from 2014 to 2017. His diverse experience across various industries has equipped him with strategic and tactical knowledge throughout the customer journey.