Brian Wagner
About Brian Wagner
Brian Wagner is a Service Manager currently working at WorkSmart in the Raleigh-Durham-Chapel Hill area since 2021. He has extensive experience in IT and service management, having held various positions at companies such as KIOTI Tractor and OFM, Inc.
Current Role at WorkSmart
Brian Wagner serves as the Service Manager at WorkSmart, a position he has held since 2021. He operates within the Raleigh-Durham-Chapel Hill area, contributing to the company's service management operations. His role involves overseeing service delivery and ensuring customer satisfaction.
Previous Experience at WorkSmart
Before his current role, Brian Wagner worked at WorkSmart as an Escalation Consultant from 2019 to 2021. During this time, he focused on resolving complex customer issues and improving service processes, which contributed to enhanced operational efficiency.
Career at KIOTI Tractor
Brian Wagner has an extensive history with KIOTI Tractor, where he held multiple positions. He worked as the Business Systems / Process Improvement Manager from 2007 to 2011, and prior to that, he served as IS/IT Manager from 2004 to 2007. His initial role at KIOTI Tractor was as IT Administrator in 2004 and as LAN Specialist in 2003.
Experience at OFM, Inc.
From 2011 to 2018, Brian Wagner was employed as the IT Manager at OFM, Inc. in Holly Springs, NC. In this role, he managed IT operations and supported the company's technology infrastructure, contributing to its overall efficiency and effectiveness.
Educational Background
Brian Wagner studied at Southern Illinois University, Carbondale, where he earned a Bachelor of Science degree in Advanced Electronics. His education spanned from 1985 to 1991, providing him with a solid foundation in electronics and technology.