Courtney Armstrong
About Courtney Armstrong
Courtney Armstrong serves as an Account Director at WorkSmart, where she has worked since 2021. With a background in account management and a degree from East Carolina University, she focuses on enhancing client value and improving customer satisfaction.
Work at WorkSmart
Courtney Armstrong has been serving as an Account Director at WorkSmart since 2021. In this role, she is responsible for reviewing and approving service plan agreement proposals for the account management team. Prior to her current position, she held various roles within the company, including Senior Account Manager - Team Lead and Account Manager. Her experience at WorkSmart spans from 2015 to the present, showcasing her long-term commitment to the organization and her expertise in account management.
Career Progression at WorkSmart
Courtney Armstrong's career at WorkSmart began in 2015 as an Engagement Support Representative. She progressed to an Associate Account Manager in 2017, followed by a Senior Account Manager role in 2019. In 2020, she took on the position of Senior Account Manager - Team Lead, before becoming an Account Director in 2021. Throughout her tenure, she has played a key role in enhancing client value and improving IT Strategy Meeting processes.
Education and Expertise
Courtney Armstrong earned her Bachelor's degree from East Carolina University, where she majored in English and minored in History. Her educational background provides her with strong communication skills and a comprehensive understanding of historical contexts, which contribute to her effectiveness in account management and client relations.
Achievements in Customer Satisfaction
In her role at WorkSmart, Courtney Armstrong has developed strategies aimed at improving customer satisfaction, particularly through the analysis of Net Promoter Score assessments. Her focus on client feedback and satisfaction metrics demonstrates her commitment to enhancing the overall client experience and achieving company goals.
Previous Experience at Starbucks
Before joining WorkSmart, Courtney Armstrong worked at Starbucks as a Shift Manager from 2011 to 2014. This experience provided her with valuable skills in team management and customer service, which she has applied throughout her career in account management.