Kevin Mc Farland
About Kevin Mc Farland
Kevin McFarland is a Quality Assurance Associate at WorkSmart IT, where he has worked since 2018. He has over seven years of experience in IT services and has held various roles in technology and culinary arts.
Current Role at WorkSmart IT
Kevin Mc Farland serves as a Quality Assurance Associate at WorkSmart IT, a position he has held since 2018. In this role, he is responsible for ensuring the quality of IT services and products. He was promoted from Escalation Consultant to establish the Quality Assurance Unit, highlighting his expertise in quality assurance processes. His contributions support the company's commitment to delivering high-quality customer service in a fast-paced environment.
Previous Experience in IT
Kevin Mc Farland has extensive experience in the IT sector, having worked in various roles over the past several years. He was a System Administrator at Clarity Technology Group, Inc from 2015 to 2018, and prior to that, he served as an Operations Center Lead Engineer at HCL Technologies for six months in 2014. Additionally, he worked as a Senior Analyst, Subject Matter Expert, and Trainer at HCL Technologies from 2012 to 2015. His career began as a Computer Consultant at MMD Computers from 2010 to 2012.
Educational Background and Certifications
Kevin Mc Farland studied at The Culinary Institute of America, where he earned an Associate's degree in Occupational Studies; Culinary Arts from 2004 to 2006. He later pursued IT certifications, achieving CompTIA A+ certification in 2011. His educational background is complemented by training in ITIL (Information Technology Information Library) and Lean Six Sigma methodologies, which enhance his skills in IT service management and process improvement.
Skills and Expertise
With seven years of experience in IT services, Kevin Mc Farland has developed a diverse skill set that includes supporting a wide variety of hardware and software. His training in ITIL and Lean Six Sigma methodologies equips him with the knowledge to improve processes and enhance service delivery. He is recognized for providing high-quality customer service, demonstrating his ability to thrive in fast-paced environments.