Michael Robinson
About Michael Robinson
Michael Robinson is a Technical Support Engineer III currently employed at WorkSmart since 2021, with a diverse background in technical support roles spanning over a decade.
Current Position at WorkSmart
Michael Robinson serves as a Technical Support Engineer III at WorkSmart, a position he has held since 2021. In this role, he is responsible for providing advanced technical support and troubleshooting for clients. His experience in technical support enables him to address complex issues effectively and enhance customer satisfaction.
Previous Experience at WorkSmart
Prior to his current role, Michael worked at WorkSmart as a Technical Support Engineer II from 2020 to 2021 and as a Technical Support Representative II from 2019 to 2020. His progression within the company demonstrates his growing expertise in technical support and customer service.
Experience at Hargray Communications
Michael Robinson worked at Hargray Communications in various technical roles from 2013 to 2019. He began as an Internet Help Desk Technician from 2013 to 2015 and later served as a NOC Technician from 2015 to 2019. His tenure at Hargray Communications provided him with a solid foundation in network operations and customer support.
Career at support.com
From 2009 to 2013, Michael held the position of Technical Lead at support.com in the Savannah, Georgia area. In this role, he was responsible for overseeing technical support operations and leading a team to resolve customer issues efficiently.
Educational Background
Michael Robinson graduated from Eagle's Landing High School, where he earned his High School Diploma in 1999. His educational background laid the groundwork for his career in technical support and engineering.