Mark Kent
About Mark Kent
Mark Kent is a Customer Success Manager at WorkStep, where he has worked since 2021. He has extensive experience in customer success roles across various companies, combining technical support knowledge with a focus on enhancing customer experiences.
Work at WorkStep
Mark Kent has been serving as a Customer Success Manager at WorkStep since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. His remote work setup allows him to manage customer success operations effectively while providing flexibility in his approach.
Previous Experience in Customer Success
Prior to his current position, Mark Kent worked as a Customer Success Manager at Traject from 2020 to 2021 and at GatherUp from 2019 to 2021. His experience in these roles contributed to his development of strong skills in team management and coaching, which are essential for improving team performance and customer satisfaction.
Technical and Management Background
Mark Kent has a diverse background in technical support and management. He worked at Apple as a Senior Technical Advisor for one year and as a Rotational Team Manager for three years. This experience provided him with a solid foundation in technical support, which he combines with a people-focused approach in customer success.
Education and Expertise
Mark Kent studied Sociology at the University of Florida, earning a Bachelor of Arts degree from 2013 to 2015. He also studied Psychology at Santa Fe College, where he obtained an Associate of Arts degree from 2011 to 2013. His educational background supports his expertise in customer success, particularly in B2B and SaaS industries.
Team Leadership and Coaching Skills
Mark Kent possesses strong skills in team management and coaching. He has demonstrated his ability to enhance team performance and customer satisfaction throughout his career. His experience as a Team Lead at Publix Super Markets from 2012 to 2014 further solidified his leadership capabilities.