Tiffany Elizabeth Tan
About Tiffany Elizabeth Tan
Tiffany Elizabeth Tan is a Senior Enterprise Customer Success Manager with extensive experience in customer success roles across various companies, including BaseCase and WorkStep. She holds a Master of Social Development from the University of New South Wales and has worked in diverse fields, including business development and community organization.
Current Role at WorkStep
Tiffany Elizabeth Tan serves as the Senior Enterprise Customer Success Manager at WorkStep. She has held this position since 2022, contributing to the company's focus on enhancing customer satisfaction and success. In her role, she is responsible for managing enterprise-level customer relationships and ensuring that clients achieve their desired outcomes with the company's services.
Previous Experience at BaseCase
Tiffany has extensive experience at BaseCase, a Certara company, where she held multiple roles. She worked as an Enterprise Customer Success Consultant for 11 months in 2017, followed by a position as Customer Success Team Lead for 7 months in 2018. In 2019, she served as the Director of Customer Success for 8 months. Her time at BaseCase involved developing strategies to enhance customer engagement and satisfaction.
Professional Background in Customer Success
Tiffany's background includes significant roles in customer success across various organizations. Prior to her current role, she worked at AMBOSS as Business Development for the U.S. and Caribbean from 2019 to 2021. She also held a position at WorkStep as an Enterprise Customer Success Manager from 2021 to 2022. Her career reflects a consistent focus on customer engagement and support.
Educational Qualifications
Tiffany holds a Master of Social Development from the University of New South Wales, where she studied from 2010 to 2011. She also earned a Bachelor of Arts in Interdisciplinary Studies with a focus on Environmental Studies from the University of Hawaii at Manoa, studying from 2007 to 2009. Additionally, she completed her secondary education at Lowell High School from 2001 to 2005.
Diverse Work Experience
Tiffany's diverse work experience spans various sectors and roles. She has worked as a Marketing Project Manager at Box, a Database Project Manager at St. Patrick's Seminary and University, and held positions in community organizing and advocacy at Alcohol Justice and the Asian Women's Shelter. Her roles have included leadership, project management, and research, reflecting a broad skill set.