Amani Azzam Acim/ Cmtf (Uk)
About Amani Azzam Acim/ Cmtf (Uk)
Amani Azzam Acim is a Program Policy Officer at the World Food Programme, specializing in community engagement and communication strategies for crisis-affected populations in Sudan. With a background in customer service and a strong educational foundation in marketing and cultural studies, Acim has contributed to various humanitarian projects and initiatives since 2013.
Work at World Food Programme
Amani Azzam Acim currently serves as a Program Policy Officer (Service for Community Lead S4C) at the World Food Programme, a position held since 2024. Prior to this role, Amani worked as a Program Policy Officer PPO (Communication with Communities) from 2021 to 2024 in Khartoum, Sudan. In these roles, Amani has focused on community engagement and communication strategies, ensuring that the needs of communities affected by the crisis in Sudan are addressed effectively.
Education and Expertise
Amani Azzam Acim holds a Bachelor's degree in Information Technology from National Ribat University, completed between 2006 and 2011. Amani furthered education by obtaining a Master of Business Administration (MBA) in Marketing/Marketing Management from Ahfad University for Women, from 2017 to 2019. Amani also achieved a High Diploma in International Marketing from Ahfad University for Women in 2017 and completed a course in Ethnic, Cultural Minority, Gender, and Group Studies in 2020. Additionally, Amani obtained an IELTS certification from the British Council Sudan in 2021.
Background
Amani Azzam Acim has a diverse professional background, having worked in various roles in customer service and communications. Amani's career includes positions at Zain Sudan as a Customer Services Agent, Canar Telecom as a Help Desk agent, and the National Bank of Abu Dhabi as a Customer Service representative. Amani also served as a Communication Officer and NFI/Shelter Consultant at Addition for Disasters Assistance and Development from 2016 to 2020.
Achievements in Community Engagement
In the role at the World Food Programme, Amani Azzam Acim has developed innovative solutions through focus group discussions and direct engagement with beneficiaries. Amani actively participates in community engagement coordination structures, co-leading efforts to ensure effective collaboration in humanitarian projects. Amani promotes involvement from media, NGOs, and local innovation actors to enhance engagement and solution development for communities affected by the Sudan crisis.
Previous Roles in Customer Service
Amani Azzam Acim has extensive experience in customer service, having worked in various capacities across different organizations. Amani's previous roles include working as a Customer Service representative at QNB Group and the National Bank of Abu Dhabi, as well as serving as a Customer Services Agent at Zain Sudan. These experiences contributed to Amani's skills in communication and client relations.