Cristina Knapp
About Cristina Knapp
Cristina Knapp is a Global Programme Manager for Cash Data Services at the World Food Programme, where she leads the Global Data Assurance Programme. She has held various leadership roles in organizations such as BT and Nokia, and has extensive experience in marketing, sales, and service operations across multiple countries.
Current Role at World Food Programme
Cristina Knapp currently serves as the Global Programme Manager for Cash Data Services at the World Food Programme (WFP) in Rome, Italy. She has been in this role since 2023. In her position, she leads the Global Data Assurance Programme, which focuses on developing and implementing a comprehensive programme plan across more than 120 countries. Her work involves extensive collaboration with UN WFP country offices to achieve strategic targets.
Previous Experience at World Food Programme
Prior to her current role, Cristina Knapp worked at the World Food Programme as the Head of the Innovation Accelerator Scale-Up Programme from 2022 to 2023. She also held the position of Innovation Accelerator Programme Lead for a period of five months in 2022, both based in Munich, Bavaria, Germany. Her contributions in these roles involved fostering innovation within the organization.
Career at BT Global Services
Cristina Knapp has held multiple positions at BT Global Services over her career. She served as Vice President of Client Services for one year from 2017 to 2018 and as Vice President of Global Customer Service Operations for EMEA & LATAM from 2010 to 2015. Additionally, she worked as Head of Marketing for Services Propositions from 2006 to 2010 and as Global Sales and Service Manager from 1997 to 1999. Her tenure at BT also included roles as Senior Analyst Relations Manager and Service Marketing Manager.
Educational Background
Cristina Knapp studied International Relations and Affairs at the University of Lisbon, where she completed her studies in 1993. She also holds a Bachelor of Science in European Studies with French and Spanish from the University of Surrey, achieved in 1997. Her early education includes a High School Diploma in International/Global Studies from Liceu D. Pedro V in Lisbon, completed in 1992.
Language Proficiency and Certifications
Cristina Knapp is fluent in four languages: English, French, Portuguese, and Spanish. She also possesses basic knowledge of German. In addition to her language skills, she holds an ITIL foundation level certification, which demonstrates her expertise in IT service management.