Sintayehu Senbeta

Sintayehu Senbeta

Programme Assistant (Beneficiary Complaint Management, Data Analysis And Reporting) @ World Food Programme

About Sintayehu Senbeta

Sintayehu Senbeta is a Programme Assistant at the World Food Programme, specializing in Beneficiary Complaint Management, Data Analysis, and Reporting. He holds an MBA from Harambee University and is pursuing a Master's degree in International Cooperation and Humanitarian Aid at KALU Institute.

Current Role at World Food Programme

Sintayehu Senbeta currently serves as a Programme Assistant at the World Food Programme in Addis Ababa, Ethiopia. In this role, he focuses on Beneficiary Complaint Management, Data Analysis, and Reporting. He has been in this position since 2021 and has contributed significantly to the organization's data management efforts. His responsibilities include enhancing the Complaint and Feedback Response Mechanism (CFRM) data quality and accessibility, as well as providing data summaries for key reports.

Previous Experience at World Food Programme

Prior to his current role, Sintayehu worked as a Human Resources Assistant at the World Food Programme for six months in Tigray, Ethiopia, in 2021. During this time, he played a significant role in improving the global central database, SugarCRM, which facilitated better data management and accessibility for the organization.

Education and Academic Background

Sintayehu Senbeta holds a Master of Business Administration (MBA) from Harambee University, where he studied from 2019 to 2021. He is currently pursuing a Master's degree in International Cooperation and Humanitarian Aid at KALU Institute, which he began in 2023. Additionally, he earned a Bachelor's degree in Management Information Systems from Adama Science and Technology University, studying from 2007 to 2010.

Contributions to Data Management and Reporting

In his current role, Sintayehu has contributed to the development of several important documents, including the Annual Country Report, Annual Performance Plan, and Gender Age Marker (GaM). He has provided valuable insights on program effectiveness and beneficiary feedback by developing tools, surveys, and standard intake forms, which have been instrumental in enhancing the organization's reporting capabilities.

Experience at Action Against Hunger

Sintayehu briefly worked as a Base HR Manager at Action Against Hunger | ACF-USA for two months in 2021, based in Gambela, Ethiopia. In this position, he collaborated on cross-cutting issues such as gender and knowledge management, focusing on resolving open cases and developing innovative approaches to gather beneficiary feedback.

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