Pankaj Mishra
About Pankaj Mishra
Pankaj Mishra is an experienced IT Support Engineer and Service Manager with a diverse background in telecommunications and customer service across multiple countries. He has held significant roles at various companies, including Huawei, Teletalk Bangladesh Limited, and Worldlink Communications.
Work at WorldLink Communications
Pankaj Mishra has been associated with WorldLink Communications since 2008. He initially served as an RF Engineer for six years, where he focused on radio frequency planning and optimization. In 2014, he transitioned to the role of IT Support Engineer, a position he has held for 16 years. His responsibilities include providing technical support and ensuring the smooth operation of IT services within the organization, contributing to the overall efficiency of the company's operations in Lalitpur, Central Region, Nepal.
Current Role at Huawei Consumer Business Group
Since 2016, Pankaj Mishra has worked at Huawei Consumer Business Group as a Service Manager. In this role, he oversees service operations and manages customer support initiatives. His position in Shenzhen, Guangdong, China, involves coordinating service delivery and ensuring customer satisfaction, contributing to the company's reputation in the consumer electronics sector.
Experience at Teletalk Bangladesh Limited
Pankaj Mishra has been a Service Manager at Teletalk Bangladesh Limited since 2014. His role in Dhaka, Bangladesh, encompasses managing service delivery and enhancing customer care strategies. His tenure of 10 years has allowed him to develop a deep understanding of the telecommunications landscape in Bangladesh and implement effective service management practices.
Role at Jaquar & Company Private Limited
In 2019, Pankaj Mishra joined Jaquar & Company Private Limited as Branch Service Incharge Customer Care. Based in Gurgaon, Haryana, India, he is responsible for overseeing customer service operations and ensuring high standards of customer support. His five years in this role have focused on enhancing customer satisfaction and managing service-related challenges.
Background in RF Engineering
Pankaj Mishra's career began at WorldLink Communications, where he worked as an RF Engineer from 2008 to 2014. During this time, he gained expertise in radio frequency technologies and network optimization. This foundational experience has informed his subsequent roles in IT support and service management across various organizations.