Dean Kunchynski
About Dean Kunchynski
Dean Kunchynski is a seasoned merchandiser and contact center team lead with extensive experience in merchandising and virtual call center operations. He has worked at WP Beverages, Pepsi-Cola since 2022 and has held various roles in the industry since 2007, while also earning multiple degrees from Ashford University.
Work at WP Beverages
Dean Kunchynski has been employed as a Merchandiser at WP Beverages, a division of Pepsi-Cola, since 2022. In this role, he is responsible for organizing and maintaining product displays and storage rooms, ensuring that products are presented effectively to consumers. His work is based in Iron River, Michigan, where he has been contributing to the company's merchandising efforts for two years.
Previous Merchandising Experience
Before joining WP Beverages, Dean Kunchynski accumulated extensive experience in merchandising. He worked at TNG – A Division of the Jim Pattison Group from 2012 to 2016, and at American Greetings from 2011 to 2016. Additionally, he was employed at Valley News Company and FGX International, where he held merchandising roles from 2009 to 2020 and 2008 to 2019, respectively. His cumulative experience in merchandising spans over a decade in Iron County and Iron River, Michigan.
Contact Center Leadership Role
Dean Kunchynski has been a Contact Center Team Lead at Connexus Resource Group since 2007. In this capacity, he has demonstrated leadership and team management skills over a span of 17 years. His role involves overseeing team operations and ensuring effective communication within the virtual call center environment.
Education and Expertise
Dean Kunchynski holds a Bachelor’s Degree in Health/Health Care Administration/Management from Ashford University, which he completed from 2010 to 2012. He later pursued a Master’s Degree in the same field at Ashford University from 2012 to 2014. Additionally, he earned a Master of Business Administration (M.B.A.) in Business Administration and Management from Ashford University from 2014 to 2016. Earlier, he obtained an Associate degree in Business from Northern Michigan University from 1994 to 1997.
Virtual Call Center Experience
In addition to his merchandising roles, Dean Kunchynski has been involved in virtual call center operations for over a decade. He has worked as a QA Team/Phone Agent/CRM at ACD Direct since 2013. His experience in this area highlights his adaptability and proficiency in customer service and quality assurance within a remote work environment.