Andrea Curran
About Andrea Curran
Andrea Curran is an Enterprise Support Engineer at WP Engine, specializing in troubleshooting server stack components and providing tailored solutions for client website performance.
Current Position at WP Engine
Andrea Curran currently serves as an Enterprise Support Engineer at WP Engine, a role she has held since October 2017. In addition to her duties as an Enterprise Support Engineer, Andrea also works as a Customer Support Representative in the Austin, Texas area. Andrea is tasked with providing technical support and troubleshooting for enterprise clients, ensuring a high level of customer satisfaction.
Previous Experience at teleNetwork
Before joining WP Engine, Andrea Curran worked at teleNetwork as a Customer Support Supervisor from 2014 to 2017. During her three-year tenure in the Austin, Texas area, she gained valuable experience managing customer interactions and supervising support teams, skills that have been instrumental in her current role.
Training Manager at All About Vapor
Andrea Curran was employed as a Training Manager at All About Vapor from 2013 to 2014, based in Round Rock, Texas. In this role, she focused on staff training to ensure high service standards and operational efficiency. Her leadership helped enhance employee performance and customer service quality.
Education at Austin Community College
Andrea Curran attended Austin Community College, where she studied Basic Skills and Developmental/Remedial Education from 2011 to 2013. Her education provided foundational knowledge that supports her technical troubleshooting and problem-solving skills in her current engineering role.
Technical Specialization
Andrea specializes in troubleshooting server stack components, including Linux, Nginx, Apache, MySQL, and PHP. She leverages tools like NewRelic, Zabbix, and log parsing techniques to analyze server and website performance. Andrea also provides custom Nginx rules and tailored suggestions to improve client website performance, ensuring a 'white glove' experience for enterprise clients.