Barry Craig
About Barry Craig
Barry Craig is an L1 Advanced Technical Support professional at WP Engine in Austin, Texas, with a diverse background in technical support, customer service, and team management.
Title
Barry Craig is currently holding the position of L1 Advanced Technical Support at WP Engine, based in Austin, Texas, United States.
Company
Barry Craig is an L1 Advanced Technical Support specialist at WP Engine, a leading platform for WordPress digital experiences. His expertise encompasses various levels of technical support, contributing to enhancing customer satisfaction and technical performance.
Previous Roles at WP Engine
Before his current role, Barry Craig worked as an L1 Technical Support specialist at WP Engine in 2021 for 5 months. This role helped him build foundational technical skills and understanding specific to WP Engine's platform and customer needs.
Roles at LegalZoom
Barry Craig spent several years at LegalZoom in various positions, including Account Manager, Subscription Engagement Specialist, Customer Advocate, and Payment Resolution Specialist. These roles demonstrate his versatility and adaptability, with responsibilities ranging from client account management to customer advocacy and payment resolution, over a span from 2018 to 2021.
Leadership at Harte Hanks
While at Harte Hanks, Barry Craig served as Team Lead and Billing Specialist. His tenure from 2016 to 2018 allowed him to develop leadership skills, managing teams of up to 60 people, and gain expertise in billing and financial resolution.
Customer Service Experience
Barry Craig has a robust background in customer service, having worked as a Customer Service Representative at FASTSIGNS® and as Tier 1 Technical Support at Apple. These roles in 2014 and 2015 in Austin, Texas, refined his skills in client interaction and technical troubleshooting.
Education and Expertise
Barry Craig studied at Arizona State University. His educational background, combined with his extensive professional experience across technical support and customer service roles, underscores his strong interpersonal and communication skills.