Bob Beltran
About Bob Beltran
Bob Beltran is the Vice President of Technical Support at WP Engine, where he leads a team of over 275 members and mentors the Rise ERG leadership team.
Current Role at WP Engine
Bob Beltran holds the position of Vice President of Technical Support at WP Engine. In this role, he provides leadership to a team of over 275 members located in Texas, Nebraska, and Ireland. His focus includes ensuring excellent customer engagement and supporting a broad customer base leveraging the WP Engine foundational and Flywheel platforms. He emphasizes team connections and growth opportunities within the support team.
Previous Roles at WP Engine
Before becoming VP, Technical Support, Bob Beltran served in multiple roles within WP Engine. He was the Senior Director of Technical Support for six months in 2021. From 2016 to 2020, he worked as the Director of Customer Experience in the Austin, Texas area. He joined the company as a Senior Manager of Customer Experience, holding the role for 11 months in 2016.
Career at Volusion and e-MDs
Bob Beltran's professional journey includes significant roles at Volusion and e-MDs in Austin, Texas. As the Director of Customer Support at Volusion from 2013 to 2015, he led customer support initiatives. Prior to this, he was with e-MDs from 2007 to 2013, starting as a Software Support Tier I, II, III for 10 months, then moving up to Manager of Software Support for four years, and finally serving as Director of Customer Support for 11 months.
Early Professional Experience
Earlier in his career, Bob Beltran worked at Evolutionary Technologies International from 2000 to 2007, covering positions in both the Production and Finance departments. He also served as Adjunct Faculty and Classroom Instructor for the Occupational Therapy Department at Austin Community College for 11 months from 1999 to 2000.
Mentoring and Leadership
Bob Beltran mentors the Rise ERG leadership team at WP Engine, focusing on bringing awareness and greater opportunities for underrepresented groups in tech. His leadership approach is guided by shared values and a drive to be customer-inspired, always striving to do what’s right. Through his roles, he emphasizes the importance of growth opportunities within the support team.