Carl Ebert
About Carl Ebert
Carl Ebert is a Senior Customer Success Manager at WP Engine in the Austin, Texas Metropolitan Area with over 10 years of experience in SaaS Sales and Customer Success.
Company
Carl Ebert is currently employed at WP Engine, a web hosting and technology company specializing in WordPress solutions. He operates in the Austin, Texas Metropolitan Area, contributing to the organization's success by advancing customer relationships and ensuring high service standards.
Title
Carl Ebert holds the position of Senior Customer Success Manager at WP Engine. His role involves overseeing customer relationships, conceptualizing effective solutions, and elevating customer satisfaction levels through strategic initiatives.
Background
Carl Ebert has amassed over a decade of experience in SaaS Sales and Customer Success. His career includes roles such as Customer Success Manager and Agency Partner Account Executive at WP Engine, Inside Sales Account Executive at realtor.com, and various other sales and account executive positions at companies like CoStar Group and Deltek. His extensive experience spans multiple industries, including real estate and technology.
Education and Expertise
Carl Ebert attended Radford University, where he studied Sport and Health Education, specializing in Sports Administration and achieving a Bachelor of Science in Exercise. His educational background provides a foundation for his expertise in customer success and business development. He holds a deep understanding of relationship building, effective communication, and project management.
Achievements
Carl Ebert has significantly impacted customer retention at WP Engine. Last year, he achieved a 157% increase in customer retention and has exceeded customer retention goals by 212% this year. These achievements highlight his ability to cultivate trust-based relationships with clients and deliver exceptional service. His focus on communication and active listening has been pivotal in his professional success.