David Terrell Noland
About David Terrell Noland
David Terrell Noland is a Sr. Customer Experience Analyst at WP Engine in Austin, Texas, with nearly 20 years of experience in web design, computer repair, networking, data analytics, and server administration.
Current Title and Role
David Terrell Noland currently serves as a Sr. Customer Experience Analyst at WP Engine in Austin, Texas, United States. His role involves leveraging his extensive technical expertise to enhance customer satisfaction and experience through data-driven insights and innovative solutions.
Work Experience at WP Engine
David Terrell Noland has held various positions at WP Engine since 2016, progressively advancing through roles such as Customer Experience Technical Support L1, L2, Sr. L2, Customer Experience Analyst, Customer Experience Analyst II, and now Sr. Customer Experience Analyst. During his tenure, he led project coordination for migrating from one AI Chat Bot system (Ada) to another (Forethought). Additionally, he develops Looker data analytics dashboards, constructs secure API connections for ETL processes, and represents the company at recruiting and marketing events.
Previous Work Experience
Before joining WP Engine, David Terrell Noland worked in various technical and managerial roles including Triage Administrator at Hostgator.com, Store Manager at Computer Nerdz, Technical Support Trainer at kgb, and Data Manager at the State of Alaska - Dept of Health and Human Services. He accumulated a diverse range of experiences in web design, computer repair, networking, data analytics, and server administration, spanning nearly 20 years.
Education Background
David Terrell Noland holds multiple advanced degrees. He studied International Church Planting and earned a Master of Divinity from Southwestern Baptist Theological Seminary, completed in 2027. Additionally, he earned an MBA in Management Information Systems and Services from Point Park University in 2004 and a Bachelor's degree in Applied Behavioral Science from Southeastern Louisiana University in 2002. His educational background has equipped him with a blend of technical and management skills.
Technical Skills
David Terrell Noland utilizes a variety of technical skills in his role, including MySQL, Python, R, and JavaScript programming. He applies these skills to process, clean, and analyze data for peer-reviewed deliverable reports. His technical acumen contributes to creating data-driven presentations for mid-level and C-level internal management stakeholders.