David Zertuche
About David Zertuche
David Zertuche is a Support Technician L1A at WP Engine in San Antonio, Texas, with a background in customer service and technical support roles at Rackspace and Nationwide Insurance.
Current Role at WP Engine
David Zertuche is presently employed at WP Engine as a Support Technician L1A in San Antonio, Texas, United States. In this role, he is responsible for diagnosing PHP and CSS errors on WordPress sites. He also maintains and alerts operations teams about server and account management errors for both Enterprise and SMB customers. David began his tenure with WP Engine on April 1, 2021.
Previous Experience at Rackspace
Before joining WP Engine, David worked at Rackspace, a cloud computing company. He served as a Migration Specialist from 2018 to 2019, where he was involved in migrating clients’ data and services. Prior to that, he was a Customer Service Technician from 2016 to 2018, providing technical support to customers. His roles at Rackspace were based in San Antonio, Texas.
Experience at Nationwide Insurance
David Zertuche worked at Nationwide Insurance as a Customer Service Representative II for eight months from 2015 to 2016. In this position, he was tasked with handling customer inquiries and providing support to Nationwide’s clients. His experience here was based out of the Nationwide office located at 9903 Nationwide Dr, San Antonio, TX 78251.
Early Career at Outback Steakhouse
From 2012 to 2015, David held various roles at Outback Steakhouse in San Antonio, Texas. His positions included Takeaway, Host, Busser, Server, and Maintenance. This diverse set of responsibilities provided him with early work experience in customer service and operational tasks. He worked at the Outback Steakhouse located at 5552 NW Loop 410, San Antonio, TX 78238.
Educational Background
David Zertuche has a strong educational background in network and system administration. He earned a Technical Degree in Network Administration from Northwest Vista College. Additionally, he completed his General Educational Development (GED) at Oliver Wendell Holmes High School, attending from 2009 to 2013.