Edwin Elias
About Edwin Elias
Edwin Elias is an Onboarding Manager at WP Engine with extensive experience in technical support and expertise in Linux, network, and systems troubleshooting.
Current Role at WP Engine
Edwin Elias currently holds the position of Onboarding Manager at WP Engine. He began this role in November 2021, bringing his extensive experience in technical support and customer service to the team. As an Onboarding Manager, he is responsible for ensuring a smooth transition for new clients, effectively integrating them into the company's services.
Previous Roles at WP Engine
Before becoming an Onboarding Manager, Edwin Elias worked in several technical support roles at WP Engine. In 2021, he served as an L2 Technical Support for 7 months. Prior to that, he worked as a Technical Support Technician from 2018 to 2021 for a duration of 3 years. His time in these positions has provided him with a strong foundation in Linux, network, and systems troubleshooting, all of which are crucial in his current role.
Experience at Apple
Edwin Elias has a rich background working at Apple in various positions. He was a Creative Pro for two months in 2018, a Genius for six months from 2017 to 2018, and a Technical Expert for five months in 2017. Additionally, he served as a Technical Specialist from 2015 to 2017 and a Product Specialist from 2014 to 2015. All his roles were based in San Antonio, Texas. His responsibilities involved providing technical expertise and customer support, which have greatly contributed to his skills in enterprise support.
Education Background
Edwin Elias pursued his education at John Paul Stevens High School, focusing on General Studies from 2006 to 2009. His high school education laid the foundation for his career in technology and customer service.
Technical Expertise
Edwin Elias boasts substantial expertise in Linux, network, and systems troubleshooting. Over the years, he has provided enterprise support on managed CMS platforms, leveraging his technical skills to assist clients effectively. His proficiency in these areas ensures that he can tackle complex technical issues, delivering reliable solutions.