Guillermo De La Rosa
About Guillermo De La Rosa
Guillermo De La Rosa is an L2 Technical Support Specialist at WP Engine in Austin, Texas, with over six years of experience in the IT industry focusing on technical support and web hosting.
Current Position at WP Engine
Guillermo De La Rosa is currently employed at WP Engine as an L2 Technical Support Specialist. Based in Austin, Texas, he has been with the company for over six years, where he delivers advanced technical support services. His role involves resolving complex technical issues, ensuring client satisfaction, and enhancing website performance through expert troubleshooting and problem-solving.
Previous Experience at A Small Orange
Prior to joining WP Engine, Guillermo De La Rosa worked at A Small Orange as a Web Advisor. During his 10-month tenure from 2016 to 2017 in Austin, Texas, he developed his skills in web hosting and technical support. His responsibilities included assisting customers with website setup and maintenance, handling support tickets, and providing solutions for various web hosting issues.
Technical Support at Hostgator.com
Guillermo De La Rosa held the position of L1 Support at Hostgator.com from 2015 to 2016 for five months. In this role, he gained valuable experience in the web hosting industry by providing first-level technical assistance. His duties encompassed troubleshooting common website problems, guiding customers through web hosting processes, and escalating complex issues to higher support tiers.
Start in Technical Support at Time Warner Cable
Guillermo De La Rosa began his career in technical support at Time Warner Cable, where he worked as Technical Support Tier 1 from 2013 to 2015. His role involved providing customer support for residential cable and internet networking. Over the course of two years, he honed his expertise in troubleshooting network issues, handling technical inquiries, and ensuring consistent service quality for customers.
Educational Background
Guillermo De La Rosa completed his higher education at Austin Community College, where he studied from 2011 to 2013. Prior to that, he graduated from Hutto High School with a High School Diploma, attending from 2008 to 2011. His academic background laid the foundation for his career in the IT industry, particularly in technical support and networking.