Jerry Sena
About Jerry Sena
Jerry Sena is an Onboarding Manager at WP Engine with a background in technical support and digital media, and a degree in Business Management Information Systems from Liberty University.
Company
Jerry Sena is currently employed at WP Engine, serving as an Onboarding Manager. His role involves facilitating the smooth transition of new clients to the WP Engine platform, ensuring they understand the services and resources available to them for successful implementation.
Title
Jerry Sena holds the title of Onboarding Manager at WP Engine. His responsibilities encompass guiding new clients through their initial stages on the platform, providing support, and promoting customer satisfaction during the onboarding process.
Professional Background
Before his tenure as an Onboarding Manager, Jerry Sena worked at WP Engine as a Technical Support representative from 2015 to 2021. Prior to that, he served as a Technical Support Engineer at Hostgator.com from 2014 to 2015 in the Austin, Texas Area. His professional journey also includes a role at Faith Comes By Hearing in Albuquerque, New Mexico, where he worked from 2010 to 2014 as a Digital Media Specialist/Bible.is Support Tech and Digital Bible Platform/Scripting Tech.
Education and Expertise
Jerry Sena completed his Bachelor's Degree in Business Management Information Systems at Liberty University from 2012 to 2015. His education has been instrumental in shaping his technical and managerial skills. He possesses advanced computer skills, including proficiency in Microsoft Office, Adobe, and other software, with intermediate knowledge of HTML, XML, USFX, USFM, and Regular Expressions (RegEx). Additionally, he is skilled in multiple computer languages such as VB, C#, Java, JavaScript, PHP, and CSS.
Industry Experience and Skills
Jerry Sena has amassed extensive experience in both ministry and secular settings, which has enhanced his understanding of general business, relations, and customer service. He brings a strong technical support and customer service background to his roles, emphasizing the importance of customer interactions representing the company's brand. His international experience further broadens his knowledge of various languages and cultures. Jerry excels in managing multiple responsibilities, prioritizing competing demands, and adapting to quickly changing environments, supported by his superior interpersonal communication skills.