Jessica Illarramendi
About Jessica Illarramendi
Jessica Illarramendi is a Sr Technical Program Manager at WP Engine in the Austin, Texas Metropolitan Area, with extensive experience in agile methodologies, process improvement, and project coordination.
Current Role at WP Engine
Jessica Illarramendi is the Sr Technical Program Manager at WP Engine, operating in the Austin, Texas Metropolitan Area. In her role, she applies agile methodologies to manage technical programs and enhance operational efficiency. Her responsibilities encompass overseeing project coordination, ensuring successful project delivery, and continually improving processes.
Work Experience at WP Engine
Jessica Illarramendi has held multiple roles at WP Engine, gaining a deep understanding of the company's operations. She served as a Technical Program Manager from 2021 to 2022, a Scrum Master from 2019 to 2021, an Order To Cash Specialist from 2016 to 2019, and a Billing Analyst from 2015 to 2016. Through these positions, she has developed expertise in agile methodologies, process improvement, and project management tailored to WP Engine's needs.
Previous Positions and Experience
Before her tenure at WP Engine, Jessica Illarramendi worked at NRG Energy as a Billing & Transactions Representative I from 2014 to 2015 and at Green Mountain Energy Company in several roles between 2011 and 2014, including Billing Analyst, Customer Care Specialist, Sales Operations Analyst, and Transaction Analyst. She also held positions at The University of Texas at El Paso as an Enterprise Customer Support Specialist and in Technology Support between 2007 and 2011.
Educational Background
Jessica Illarramendi holds a Bachelor's degree in Communication and Media Studies from The University of Texas at El Paso. Her academic background has provided a strong foundation for her career in technical program management and project coordination, equipping her with skills in communication and media that complement her technical expertise.
Specializations and Skills
Jessica Illarramendi specializes in process improvement and enhancing operational efficiency in technical program management. Her extensive experience with agile methodologies supports her role in ensuring successful project delivery. Additionally, her diverse background in billing and transaction analysis from previous positions enriches her capability to navigate complex business and technical challenges.