Jim Brown
About Jim Brown
Jim Brown is the Director of Client Services at WP Engine in the Greater Omaha Area, with extensive experience in operations management and contact centers within the computer software industry.
Current Role as Director Of Client Services at WP Engine
Jim Brown serves as the Director Of Client Services at WP Engine in the Greater Omaha Area. In his role, he is responsible for defining the offerings and delivery strategy for the company's client services. Additionally, he manages profit and loss responsibility within the Services team and partners closely with the sales team to build solutions for both new and existing customers.
Previous Experience at Five Nines
Before his current position, Jim Brown worked at Five Nines as a Service Manager and Project Implementation Manager from 2014 to 2018 in the Greater Omaha Area. During this time, he was involved in overseeing service management and handling various project implementations.
Tenure at Diebold
Jim Brown spent a decade at Diebold from 2004 to 2014 as a Customer & Technical Performance Manager in Omaha, NE. Before this, he worked as a Field Service Technician at the same company from 1999 to 2004. His initial role included working in Colorado and Utah, focusing on field service and technical support.
Early Career at IKON Office Solutions
Jim Brown began his career at IKON Office Solutions, where he worked for six years. He started as a Customer Solutions Technician in Kansas City, Missouri Area from 1993 to 1995. He then progressed to the role of Service Support Supervisor in Greeley, Colorado from 1995 to 1999.
Educational Background
Jim Brown pursued a BS in Business at Bellevue University, completing his studies in one year from 2009 to 2010. Prior to that, he earned an Associates of Applied Science in Electronics from DeVry University in Kansas City, MO, over the duration of two years from 1991 to 1993.