John Go
About John Go
John Go is a Technical Support L2 at WP Engine, with extensive experience in technical support, customer service, and voice acting.
Technical Support L2 at WP Engine
John Go currently works as a Technical Support L2 at WP Engine, a remote position focusing on providing high-level technical solutions to escalated and enterprise clients. His responsibilities include meticulous testing, log analysis, and cross-functional collaboration to handle server migration, modification, and provisioning requests. John has also managed uncancellation of accounts, server/event monitoring, load/penetration testing, and DDoS attacks.
Career Progression at WP Engine
Before becoming a Technical Support L2, John Go transitioned through various roles at WP Engine. He began as a Technical Support L1 in 2021, then moved to Technical Support L1A, and finally advanced to Technical Support L2. His experience reflects a clear trajectory of skill enhancement and increased responsibility within the technical support domain.
Previous Roles and Experience
John Go has a diverse professional background with roles in various industries. Notable positions include: a Personal Shopper/Curbside Associate at H-E-B, a Product Support Associate II at Thomson Reuters, and multiple roles in hospitality and retail such as Head Server at Kula Sushi USA, Inc. and Shift Leader at 85C Bakery Cafe. John's eclectic experience also includes Digital Marketing and Audio Engineering internships, as well as several voice acting roles.
Education and Academic Background
John Go holds a Bachelor of Arts in Digital Technology & Culture from Washington State University, completed in 2017. Prior to this, he achieved an Associate of Arts in General Studies from Columbia Basin College in 2014. His educational background complements his diverse career, providing a strong foundation in digital and cultural technologies.
Voice Acting and Freelance Work
In addition to his technical support roles, John Go has an active voice acting career. He works as a Contract Voice Actor at Funimation and also engages in freelance voice-over projects. This facet of his career highlights his versatility and talent within the digital media and entertainment industries.