Johnathon Wheeler
About Johnathon Wheeler
Johnathon Wheeler is a Senior L2 Support Engineer at WP Engine with over a decade of experience in customer support and Linux administration.
Title
Johnathon Wheeler holds the title of Senior L2 Support Engineer. Since July 2021, he has been working in this role at WP Engine.
Current Role at WP Engine
Johnathon Wheeler currently serves as a Senior L2 Support Engineer at WP Engine. He transitioned to this role in July 2021. Prior to this, he was dedicated to enhancing customer experiences and support at WP Engine in various capacities, including roles like Customer Experience, L2 Support Engineer.
Professional Background
Johnathon Wheeler has amassed over a decade of experience in customer support and Linux administration. At WP Engine, he initially worked in Customer Experience roles, starting in 2017. Before that, at Hostgator.com, he served as a Linux Administrator Supervisor and Front-Line Support Supervisor. His tenure at Hostgator.com spanned six years in Austin, Texas.
Experience in IT Support
In his professional journey, Johnathon Wheeler has developed a strong foundation in IT support, particularly in Linux administration. Over his career, he has held supervisory positions and contributed significantly to enhancing customer support services. His roles have included Linux Administrator Supervisor and Front-Line Support Supervisor, where he managed support teams and ensured operational efficiency.
Education and Early Career
Johnathon Wheeler pursued his higher education at Texas A&M University-Corpus Christi from 2006 to 2009. He completed his high school education at Port Aransas High School. Starting his career in IT support, he moved into supervisory roles early on, demonstrating a strong competence in managing support operations.