Jordan W.
About Jordan W.
Jordan W. is a Technical Support I at WP Engine with a background in various IT support roles across multiple companies.
Current Role at WP Engine
Since September 2021, Jordan W. has been serving as Technical Support I at WP Engine. In this role, Jordan is responsible for providing technical assistance to customers, resolving technical issues, and ensuring customer satisfaction. WP Engine is a well-known platform for WordPress hosting, and Jordan's role is critical in maintaining the company's reputation for excellent customer support.
Previous Experience at Cummins Inc.
Jordan W. worked at Cummins Inc. as a Client and Print Support Analyst EMEA from 2018 to 2021. Over this 3-year tenure in Huddersfield, United Kingdom, Jordan was responsible for providing support to clients and resolving print-related technical issues across the EMEA region. Cummins Inc. is a global leader in power technology, and Jordan’s role was vital in ensuring seamless communication and operation within the company's infrastructure.
Service Desk Analyst at Egton
Between 2016 and 2018, Jordan W. was employed at Egton as a Service Desk Analyst in Leeds. In this capacity, Jordan provided first-line IT support, troubleshooting various technical issues and ensuring the smooth functioning of IT services for clients. Egton specializes in providing IT services to the healthcare sector, and Jordan’s role was crucial in maintaining client satisfaction and operational efficiency.
IT Support at HARIBO
Jordan W. served as IT Support at HARIBO for one year from 2015 to 2016 in Castleford/Pontefract. In this role, Jordan managed the IT infrastructure, provided technical support, and ensured uninterrupted network and system performance. HARIBO is a prominent confectionery company, and Jordan’s efforts were central to supporting the company's IT operations.
Education at Castleford High School
Jordan W. studied Information Technology at Castleford High School from 2008 to 2012. During this 4-year period, Jordan gained fundamental knowledge and skills in IT, preparing for a career in technical support and customer service roles in the technology sector.