Jose Paez
About Jose Paez
Jose Paez is the Manager of CX Operations at WP Engine in Austin, Texas, and a Freelance Web Designer. He has extensive experience in customer experience management, project management, and brand strategy.
Current Role at WP Engine
Jose Paez currently holds the position of Manager, CX Operations at WP Engine in Austin, Texas. In this role, he leads a strategic team that leverages advanced AI chatbots and self-serve documentation to enhance customer experience. Jose collaborates closely with Support leadership and other stakeholders to address customer issues and improve overall satisfaction.
Previous Roles at WP Engine
Before becoming the Manager, CX Operations, Jose Paez served in other critical roles at WP Engine. From 2019 to 2021, he was the CX Program Manager II, and from 2018 to 2019, he was the CX Program Manager. During his tenure, Jose oversaw the development and execution of various customer experience programs, laying the groundwork for his current leadership position.
Experience in Development and Communications at Texas Advocacy Project
Jose Paez worked at Texas Advocacy Project, Inc., where he had key roles. From 2017 to 2018, he was the Development & Communications Manager, and from 2016 to 2017, he served as the Project Manager. His work involved significant contributions to the organization's developmental and communication strategies, aiding in its mission-related efforts.
Educational Background
Jose Paez has a rich academic background. He earned his PGP-DSBA in Data Science & Business Analytics from The University of Texas at Austin from 2021 to 2022. Prior to that, he obtained an MBA in International/Global Studies from St. Edward's University between 2018 and 2021. He also holds a BA in Psychology and Business Administration from Texas State University, achieved between 2009 and 2013.
Volunteering and Community Engagement
In addition to his professional and academic pursuits, Jose Paez volunteers as a guitar teacher for Kids In A New Groove, a non-profit organization dedicated to providing music education to foster children. This volunteer work highlights his commitment to giving back to the community and his passion for music.