José Ricardo B.
About José Ricardo B.
José Ricardo B. is an Associate Production Engineer at WP Engine in Limerick, Ireland, with 16 years of experience in the tech sector, primarily in support roles before transitioning to production engineering.
Company
José Ricardo B. currently works at WP Engine in Limerick, Ireland. WP Engine is a company known for its web hosting and other related services. José is now serving in the capacity of an Associate Production Engineer.
Title
José Ricardo B. holds the title of Associate Production Engineer at WP Engine. In this role, he focuses on managing production infrastructure, including monitoring, alerting systems, and resolving infrastructure challenges.
Education and Expertise
José Ricardo B. studied IT Management at Faculdade SENAC, completing his degree from 2009 to 2011. He also has a background in Network Computing, achieved from SENAI/CTAI, where he studied from 2004 to 2005. His broad technical skill set includes expertise in Linux, Git & GitHub, Bash, Python, Scrum, Jenkins, Docker, LAMP stack, Nginx, PagerDuty, Jira, Grafana, Zabbix, NewRelic, Slack, MacOSX, AWS, and GCP.
Background
José Ricardo B. brings 16 years of experience in the tech sector, focusing primarily on internal and customer support roles before transitioning to Production Engineering. His professional journey includes roles such as Customer Support L1 and L2 at WP Engine, Remote Internet Assessor at Lionbridge, IT Security Project Manager at Helioprint, and Helpdesk Support at SERPRO.
Achievements
As an Associate Production Engineer, José Ricardo B. performs key functions such as managing monitoring and alerting systems, executing production change requests, and evaluating alerting trends for improvements. He actively seeks to automate and optimize processes and is engaged in training colleagues. His role involves significant vendor interaction and incident management, and he is an active participant in his scrum team.