Krystal O'connor, Cspo, Cal E, Cal T, Cal O
About Krystal O'connor, Cspo, Cal E, Cal T, Cal O
Krystal O'Connor is a Sr. Product Manager at WP Engine in the United States with over 20 years of experience in product development, technical support, and user experience.
Current Title and Role at WP Engine
Krystal O'connor currently holds the position of Sr. Product Manager at WP Engine in the United States. In this role, Krystal leverages her extensive experience in product development and user experience to make products competitive and valuable. Her focus is on understanding user behavior and effectively solving customer problems, building upon her significant background in technical support and service.
Previous Experience at Libsyn
Before joining WP Engine, Krystal O'connor worked at Libsyn in several key roles. From 2020 to 2022, she served as Head of Product in Pittsburgh, Pennsylvania. Prior to that, she was the Product Owner & Lead Support for 9 months, and before that, she worked for nine years in Digital Education and Podcaster Support in the Greater Pittsburgh Area. Her tenure at Libsyn equipped her with in-depth knowledge of product management and customer support.
Educational Background
Krystal O'connor studied at Pittsburgh Technical College, where she earned an Associate’s Degree in Computer Systems and Network Technology, completing her studies from 2000 to 2002. This formal education provided her with a solid foundation in the technical aspects of her career.
Early Career and Technical Roles
Krystal's early career included various technical and customer service roles. She worked at pair Networks as a Level II Support Technician from 2006 to 2010, at Ase Edge Inc as Customer Service Representative/Publications Team Lead from 2004 to 2006, and at OSI as a Customer Service Representative from 2003 to 2004. These roles helped her develop strong technical support and customer service skills.
Entrepreneurial Venture
From 2009 to 2013, Krystal O'connor was the Owner and President of Krystal Clear Technologies, LLC in the Greater Pittsburgh Area. During this time, she honed her leadership and entrepreneurial skills, managing her own business and gaining further experience in product development and customer engagement.