L.Troy Mc Henry
About L.Troy Mc Henry
L. Troy Mc Henry is the Sr. Manager of Customer Experience at WP Engine in San Antonio, Texas, with extensive experience in customer service, fraud analysis, and business development.
Company
L. Troy McHenry currently holds the position of Sr. Manager, Customer Experience at WP Engine, located in the San Antonio, Texas Area. WP Engine is a company that provides managed WordPress hosting for mission-critical sites around the world. In his role, McHenry’s responsibilities include overseeing the customer experience to ensure satisfaction and retention.
Professional Experience
L. Troy McHenry has a rich professional background spanning various roles. He worked as a Workforce Development Manager at the Austin Area Urban League from 2012 to 2013, where he managed programs aimed at enhancing workforce capabilities. Before that, McHenry accumulated extensive experience at Apple Inc. He served as a Fraud Analyst Apple Care from 2008 to 2012 and as a Fraud Analyst/Payment Specialist from 2003 to 2008, where he specialized in credit card fraud detection and resolution.
Education and Expertise
L. Troy McHenry has a solid educational foundation. He completed a Master’s in Business Administration from Baylor University between 2008 and 2010. Prior to that, he earned a Bachelor of Science in General Studies from the University of Louisiana at Lafayette, which he attended from 1995 to 2000. Additionally, McHenry enhanced his leadership capabilities by participating in the Management Leadership for Tomorrow program from 2020 to 2021.
Skills and Expertise
L. Troy McHenry brings a diverse skill set to his professional roles. He has expertise in customer service, conflict management, and developing cohesive value propositions. Known for his proficiency in credit card fraud detection, he is also skilled in system analysis and user acceptance testing. His experience extends to program management, team management, and supporting capital projects. McHenry's ability to lead and thrive in fast-paced, complex environments underscores his effectiveness in his current and past roles.