Lauren Hoag
About Lauren Hoag
Lauren Hoag is a Flywheel Customer Success Manager, Associate at WP Engine in Omaha, Nebraska, with a background in customer success and marketing.
Title
Lauren Hoag is currently serving as the Flywheel Customer Success Manager, Associate at WP Engine in Omaha, Nebraska, United States.
Current Role at WP Engine
Lauren Hoag works as the Flywheel Customer Success Manager, Associate at WP Engine, located in Omaha, Nebraska. In this position, she leverages her expertise in customer success to ensure satisfactory client experiences and improve retention rates. She has notably contributed to developing customer onboarding processes and has played a role in authoring a white paper on customer retention strategies.
Previous Experience at Flywheel
Before joining WP Engine, Lauren was employed at Flywheel. Initially joining as a Customer Success Intern in 2020, she was later promoted to Customer Success Specialist, Associate. She worked in the company for a total of seven months. Her tenure at Flywheel was marked by her receipt of the 'Customer Success Star' award for outstanding performance in 2021. Additionally, she organized and led workshops focused on effective communication strategies for new hires.
Educational Background
Lauren Hoag studied at the University of Nebraska-Lincoln, where she focused on Leadership and Communications and earned a degree in Advertising and Public Relations. Her educational tenure lasted from 2016 to 2020. During her college years, she also contributed as a mentor in the university's student mentorship program.
Relevant Work Experience
In addition to her roles at Flywheel and WP Engine, Lauren has accumulated diverse experience in different capacities. She worked as a Brand Strategist at Jacht Agency for four months in 2019 and as a Marketing Strategist at FUSE Coworking from 2018 to 2020. Furthermore, she held the position of Pathway Intern at Nelnet in 2018 and served as a Student Marketeer for Red Bull the same year. These roles were mainly based in Lincoln, Nebraska.