Marie Enright
About Marie Enright
Marie Enright is a Senior Technical Support Manager at WP Engine with over 20 years of experience in technical support and customer service roles.
Current Role at WP Engine
Marie Enright is currently serving as a Senior Technical Support Manager at WP Engine in Limerick, Ireland. Her role involves overseeing the technical support team, ensuring the delivery of high-quality support services, and maintaining customer satisfaction. This position leverages her extensive experience in technical support and management.
Previous Positions at SAP
Marie Enright worked at SAP in varying capacities over a span of five years. Initially, she served as a Partner Certification Auditor in 2012 for six months in Galway. She then transitioned to the role of Partner Support Advisor, a position she held from 2012 to 2015 in County Galway, Ireland. Following that, she took on the role of Technical Support Manager from 2015 to 2017 in Galway, where she managed support teams and resolved complex technical issues.
Career at Elsevier
Marie Enright spent seven years at Elsevier, undertaking various roles that built her profile in customer service and technical support. Starting as a Customer Support Agent from 2003 to 2005, she then became an Oracle Admin & Trainer from 2005 to 2008. She was promoted to Customer Services Manager from 2008 to 2009, and later served as Onboarding Manager from 2009 to 2012 in Shannon, Co Clare. Her tenure at Elsevier highlighted her diverse skill set in customer relations and technical training.
Early Career at Sykes
Marie Enright began her career in technical support at Sykes, where she worked as a Technical Mentor and Shift Lead from 2001 to 2002 in Shannon, Ireland. This role involved mentoring junior staff and leading support shifts, setting the foundation for her later managerial positions.
Professional Background and Expertise
With over 20 years of experience in technical support and customer service roles, Marie Enright possesses a robust background in managing technical support teams and customer relations. Her career spans various companies and positions, such as Senior Technical Support Manager at WP Engine, Technical Support Manager at SAP, and multiple roles at Elsevier. This extensive experience has equipped her with a comprehensive skill set in both technical support and customer onboarding.