Matt Grow
About Matt Grow
Matt Grow is a Customer Support professional at WP Engine in Austin, Texas, with extensive experience in customer support and a background in both legal and marketing fields.
Customer Support at WP Engine
Matt Grow currently works as a Customer Support specialist at WP Engine in the Austin, Texas area. He joined the company in January 2017 and engages with a global customer base, providing support to over 200,000 customers. His role likely involves handling queries related to WordPress tools, including automated migration plugins, WooCommerce, and headless WordPress solutions. Given the 24/7 support environment, he is adept at managing high-pressure situations and troubleshooting technical issues, possibly with a focus on security protocols.
Previous Positions in Marketing and Legal Fields
Before joining WP Engine, Matt Grow accumulated a diverse background in various industries. He worked at Conversion Sciences as a Junior Conversion Scientist in 2016, and at The Collins Firm as a Paralegal from 2013 to 2016 in McLean, Virginia. His earlier roles include being an Account Executive at Centurium Consulting Group for 9 months (2011-2012) and managing Krave Frozen Yogurt from 2011 to 2012.
Educational Background
Matt Grow holds a Bachelor of Applied Science (B.A.Sc.) in Communication and Media Studies from Southern Utah University, where he studied from 2007 to 2012. This educational foundation has likely contributed to his skills in communication, essential for his customer support role.
Experience in Customer Support and Account Management
Matt Grow has extensive experience in customer support and account management. His comprehensive background includes roles where he developed strong problem-solving skills, crucial for his current position. His work has spanned different sectors, including legal and marketing fields, underlining his adaptability and broad skill set.
Additional Experience
In addition to his primary roles, Matt Grow interned at the United States Senate in 2010 for 4 months, providing him with a unique perspective on governmental operations. This internship likely contributed to his analytical and organizational abilities. His diverse career also includes management experience in the food service industry, illustrating his capability to transition and perform across various fields.