Matthew Holmes
About Matthew Holmes
Matthew Holmes is an SMB and Premium Support Specialist at WP Engine in Austin, Texas, with a background in customer support and system administration.
Current Role at WP Engine
Matthew Holmes is currently employed as an SMB and Premium Support Specialist at WP Engine in the Austin, Texas area. He has been in this role since April 2016. His responsibilities involve providing premium support services to small and medium-sized business clients. With a focus on client satisfaction, he addresses technical issues and ensures that customer inquiries are resolved efficiently.
Previous Position at Ticketbud
Matthew Holmes worked as a Customer Operations Engineer at Ticketbud for 9 months. During his tenure from 2015 to 2016, he was responsible for handling customer operations. This role involved significant interaction with customers, ensuring that their technical issues were resolved promptly. His work required him to address various consumer-facing issues and collaborate with other teams to provide solutions.
Junior System Administrator at Hostgator.com
Before joining Ticketbud, Matthew Holmes was a Junior System Administrator at Hostgator.com. He worked in this capacity for 3 years, from 2012 to 2015. During this period, he gained extensive experience in managing system operations and providing technical support. His role involved frontline support activities, helping customers with their technical issues and ensuring seamless system performance.
Collaborative Experience in Customer Support
Matthew Holmes has a strong background in customer support, bolstered by his roles at WP Engine, Ticketbud, and Hostgator.com. He has extensive experience collaborating with development and product teams to address consumer-facing issues. His background in front-line support roles has equipped him with the skills necessary to handle a wide range of customer inquiries effectively.