Megan Pick
About Megan Pick
Megan Pick is the Support Operations Manager at WP Engine in Omaha, Nebraska, with a background in technology and customer support.
Company
Megan Pick currently works at WP Engine in Omaha, Nebraska, United States. WP Engine is a company known for its managed WordPress hosting solutions. Megan has held the position of Support Operations Manager since joining the company. Prior to this, she worked at Flywheel, which eventually integrated with WP Engine, under various roles including Support Operations Manager and Support Product Manager.
Title
Megan Pick holds the title of Support Operations Manager at WP Engine. In this role, she oversees the help center, ensuring that customer-facing documentation is kept up-to-date. She also manages the administration of multiple support platforms such as Zendesk, Intercom, Gainsight, and Zapier.
Education and Expertise
Megan Pick studied at Bellevue University, where she earned a Master's degree in Leadership (MA) from 2010 to 2012. She also holds a Bachelor's degree in Business Information Systems (BS) from the same institution, completed between 2007 and 2009. Her education has provided her with a strong foundation in leadership and business information systems, aligning well with her extensive experience in technology and customer support.
Background
Megan started her career at Bellevue University in various roles including Data Entry Specialist, Administrative Assistant II, and Online Academic Advisor. She later joined Software Engineering Services as a Technical Support Specialist/Proposal Coordinator. Her journey continued at Flywheel where she held multiple positions such as Happiness Engineer, Support Product Manager, and Support Operations Manager before transitioning to WP Engine.
Achievements
One of Megan's notable contributions includes playing a key role in the integration of Flywheel and WP Engine's support operations, thereby expanding the team's responsibilities to include Customer Success and Onboarding. She actively seeks opportunities to automate workflows to enhance efficiency and manages the help center to align with product launches and updates. Additionally, Megan is involved in contract and procurement management to acquire necessary tools and resources for the support team.