Michael Clayton
About Michael Clayton
Michael Clayton is an Onboarding Manager at WP Engine in Austin, Texas, with extensive experience in customer engagement and technical support within the information technology and services industry.
Title
Michael Clayton is the Onboarding Manager at WP Engine in Austin, Texas, United States. His role involves ensuring a smooth and effective onboarding process for new clients, leveraging his extensive background in customer service and technical support.
Current Position at WP Engine
Currently, Michael Clayton serves as the Onboarding Manager at WP Engine. Based in Austin, Texas, he applies his considerable experience in customer engagement and advanced technical support to guide new clients through the onboarding process, ensuring they get the best start with WP Engine's services.
Career Progression at WP Engine
Michael Clayton has been with WP Engine since 2015, starting as a Customer Service Specialist L1. He progressed to Enterprise Customer Service Specialist L2, a position he held for four years. In 2021, he briefly worked as a Technical Support L1 Advanced before being promoted to Onboarding Manager. His career within the company reflects a steady ascent through progressively responsible technical support and customer service roles.
Previous Roles at AT&T
Before joining WP Engine, Michael Clayton held multiple roles at AT&T. These included Manager of U-verse Field Operations and Technical Manager in Escalations/Operations, DSPC, as well as roles like Broadband Network Administrator and ADSL Provisioning Administrator/Team Lead. He gathered significant experience managing technical and operational aspects of data services and customer support during his tenure at AT&T.
Educational Background
Michael Clayton studied Computer Science at Michigan Technological University from 1996 to 1999. His education laid the foundational knowledge for his subsequent career in the information technology and services industry. His early internships at IBM and Systems Software Solutions introduced him to desktop support and database administration respectively, setting the stage for his extensive career in technical support and customer service.