Michaela Monaghan
About Michaela Monaghan
Michaela Monaghan is a Technical Support L1 at WP Engine with a background in IT operations and event organizing, holding degrees in Computing and Product Design and Technology.
Current Role at WP Engine
Michaela Monaghan is currently employed at WP Engine as a Technical Support L1. In this role, she is responsible for providing first-level technical support to clients, addressing their queries and issues with web hosting services. Her responsibilities include troubleshooting, problem-solving, and ensuring customers receive efficient and effective technical assistance.
Previous Experience at Entry Point North AB
Michaela Monaghan worked as an IT Operations Specialist at Entry Point North AB from 2017 to 2022 in Shannon, Ireland. During her five-year tenure, she was involved in managing IT operations, ensuring system availability, and maintaining a safe and efficient operational ATM environment. This role also included a strong focus on safety protocols and operational efficiency.
Academic Background in Computing and Product Design
Michaela Monaghan has a solid academic foundation with two Bachelor's degrees. She studied Computing at Griffith College Limerick, earning a Bachelor of Science degree between 2016 and 2019. Prior to this, she obtained a Bachelor of Science (B.Sc.) in Product Design and Technology from the University of Limerick, where she studied from 2010 to 2014. This educational background has equipped her with diverse technical knowledge and practical skills.
Experience in IT Support and Customer Service
Over the years, Michaela Monaghan has garnered extensive experience in IT support and customer service roles. Before joining WP Engine, she worked at the Irish Aviation Authority as IT Support from 2015 to 2017 in Shannon, Ireland, and as IT Operations Specialist at Entry Point North AB. She also held a role as an Event Organizer at Omnicon Ireland from 2016 to 2020. Her previous roles have honed her communication and technical skills, making her adept at handling various IT-related tasks and customer interactions.
Early Career and Diverse Roles
Michaela Monaghan's career includes diverse roles across different industries. She began her career as a Banqueting Waitress at Bunratty Castle Hotel, where she worked for seven years from 2008 to 2015. She also briefly worked as a Junior Process Engineer at Boston Scientific in 2013 and as an Office Clerk at DB Schenker in 2011. These roles have contributed to her broad skillset and adaptability in various professional environments.