Monica Amason
About Monica Amason
Monica Amason is the Manager of Customer Success at WP Engine with extensive experience in customer success management and a background in sales and training roles in the mattress retail industry.
Current Role at WP Engine
Monica Amason currently holds the position of Manager, Customer Success at WP Engine. In this role, she is responsible for overseeing and enhancing the customer experience, ensuring client satisfaction, and driving the success of WP Engine's customer engagement strategies.
Previous Positions at WP Engine
Before her current role, Monica Amason served as Sr. Customer Success Manager, Team Lead at WP Engine from 2022 to 2023, where she led a team of customer success representatives. Prior to that, she was a Customer Success Manager from 2019 to 2022. Both roles were based in Austin, Texas, where she contributed to the growth and efficiency of the customer success department.
Experience in the Mattress Retail Industry
Monica Amason has substantial experience in the mattress retail industry. She worked at UltiMattress as District Manager | Regional Learning & Development Manager from 2018 to 2019. Prior to that, she held several roles at MattressFirm and its divisions, including Sales Representative, Store Manager, and Regional Training & Development Manager. Her tenure in these roles spanned from 2012 to 2016 across different locations.
Sales and Account Management at Dell EMC
In 2017, Monica Amason took on the role of Account Manager at Dell EMC for a period of 8 months. During this time, she managed customer accounts, provided sales support, and worked to maintain client satisfaction. This role added valuable experience to her extensive background in sales and account management.
Educational Background
Monica Amason obtained a Bachelor of Fine Arts in Photography from the Savannah College of Art and Design, where she studied from 2007 to 2011. Her academic background in a creative field provided her with a unique perspective that she later transitioned into a successful career in customer success and management.